Apple Business Chat Expands to Dish Network, Philadelphia Phillies, American Express, and Others


Apple Business Chat, which is customer service through iMessage, is expanding to a total of 10 new partners and technology platforms. Apple on Friday announced that satellite TV provider DISH, concessions operator Aramark, hotel chain Four Seasons, food and gift producer Harry & David, and credit card company American Express are adopting the service. Here’s the rundown from Apple:Aramark is launching a 10-game pilot of “Brew2You” at Citizens Bank Park, home of the Philadelphia Phillies. By scanning a QR code on their seat back, fans in three sections can use Business Chat to order beer or water and have it delivered to their seat. DISH Network is deploying Business Chat to customers nationwide, to allow them to contact a live agent to ask questions, make account changes, and schedule an appointment. They can also use their credit card on file to order a pay-per-view movie or sporting event. Four Seasons will enable guests to search for any Four Seasons property and instantly engage Four Seasons Chat, a multi-lingual chat service, helping guests to engage with Four Seasons teams anywhere, at any time, for any need. Harry & David customers can chat with a gift concierge about a product or service,…

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